We don't just sell
the device.
We make sure you can run it.
The difference between a device that earns its keep and a device that gathers dust in the corner of your treatment room is rarely the technology. It's the support around it.
Everything around the device — included.
Ongoing Support
Structured operator onboarding and continuing support delivered remotely by our clinical educators — live video sessions, recorded protocol libraries and a direct line to a real clinician. On-site visits arranged where genuinely needed.
- Live video onboarding sessions with clinical educators
- Written operator SOP for every modality
- Post-onboarding competency review (remote)
- Certificate of completion for clinical records
Clinical Mentorship
Direct access to senior clinical mentors for case review, protocol refinement and complication management. Not a ticketing system — a human you can call.
- Dedicated mentor assigned per practice
- Case-discussion calls scheduled monthly
- Adverse-event support pathway 24/7 for HCP-only products
- Quarterly clinical update webinars
Continuing Education
Recorded modules, live workshops and clinical-update sessions. Track your team's CPD hours and keep their technique current as the literature evolves.
- Quarterly live workshops (Perth, Sydney, Melbourne)
- On-demand video library — accessible 24/7
- Annual clinical conference invitation
- CPD tracking integrated with the practitioner portal
Service & Support
Australia-wide technical service. Parts and consumables held locally — calibration and repair turnarounds measured in days, not months.
- Local technical service across all states
- On-site visits scheduled within 5 business days
- Loaner units for extended repairs
- Annual preventative maintenance included
From install to confident
operator — in 30 days.
A documented onboarding sequence runs alongside every device install. By the end of month one, your operators are competency-certified and your clinic is treating patients confidently.
- 01Day 0Device delivery
Device shipped, with remote commissioning support and pre-install checklist for your team.
- 02Day 1–2Operator onboarding
Live video onboarding with our clinical educators. Walkthrough of workflow, presets and safety endpoints.
- 03Week 2First-week check-in
Mentor call to debrief first patient sessions and adjust parameters.
- 04Month 1Competency review
Photographic case review and certificate of completion issued — handled remotely.
- 05QuarterlyMentorship cadence
Standing call with your assigned clinical mentor for case review.
Training is documented for AHPRA & WorkSafe records
Every operator we train receives a dated competency certificate, a signed SOP acknowledgment, and a maintained training file — the documentation your clinic needs for AHPRA registration audits, WorkSafe inspections and your own clinical-governance framework.