01
Before delivery
Confirm each operator’s role and experience, intended treatment scope, selected handpieces, state requirements, trainer, dates and travel arrangements.
Training, demonstrations & support
Know who will help before the equipment arrives.
We scope onboarding, demonstration and the local support route around your configuration, operators and state. The agreed arrangements go into your proposal before purchase.
A defined onboarding pathway
Training matched to the team and technology.
We plan around two to three days of in-clinic onboarding with a suitable training partner. Final scope depends on the modules purchased, operator count, prior competency, location and trainer availability.
02
In clinic
Cover system setup, safe operation, module workflow, routine care and the practical content agreed for the team and configuration.
03
Before independent use
Record what was completed, identify further competency or governance work and confirm the route for follow-up and equipment support.
Device onboarding complements the qualifications, clinical governance and licences required for the treatments you plan to offer. It does not itself establish professional competency or permission to practise.
Warranty in detail
Put the coverage in writing.
A warranty headline is not enough for a working clinic. The proposal should show who responds, what is covered and how a fault moves from first report to resolution.
- Confirmed cover
- 18 months of parts and labour: 12 months from the manufacturer plus six additional months from Power to Practice.
- Before payment
- Your written proposal should identify the covered console, handpieces and accessories, the warranty provider and the claim contact.
- For your location
- Attendance, travel, freight, parts availability and likely lead times are confirmed for the supplied configuration and clinic address.
- Beyond 18 months
- Optional extended warranty and service plans can be quoted for ongoing device upkeep.
Service process
One route from fault to close-out.
Support is coordinated through local state representatives. The named contact and actual attendance arrangements are confirmed for your clinic in the written proposal.
Contact equipment support →- 01
Report
Send the serial number, configuration, clinic location, fault description, error code and equipment-only photos or video.
- 02
Triage
The support contact reviews the information, confirms warranty status and identifies remote checks or the next physical step.
- 03
Coordinate
Power to Practice arranges the relevant representative, parts route, freight or return process and provides any charge for approval.
- 04
Close out
The repair or replacement action is tested, documented and returned to use with any follow-up maintenance advice.
See the system
Request an actual device demonstration.
Choose a live video demonstration or ask about an in-person session. We will confirm the demonstrator, configuration, location and availability before scheduling.
Parts planning
Confirm the parts route for your configuration.
Your proposal should state whether relevant critical parts are locally held or factory supplied, the expected ordering route and any estimated freight or lead time. Availability can differ by part and location.
Australian commercial details
Know who you are buying from.
Power to practice is a registered business name of JVAF Pty Ltd, ABN 73 655 056 009. Before payment, your formal quote and invoice identify the warranty provider and supplied configuration. Direct commercial-lender settlement can be accommodated.
info@powertopractice.com.auGet the support plan for your clinic.
Tell us your state, configuration, operator roles and preferred demonstration. We’ll use those details to scope training and support before you buy.